Frequently Asked Questions
Everything you need to know about your Premier shopping experience.
How long does shipping typically take?
Standard orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery varies by location, typically arriving within 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Notes' in the description.
Which payment methods do you accept?
Premier accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials ethically sourced?
Sustainability is at the core of Premier. We partner exclusively with manufacturers who adhere to fair labor practices and use high-quality, sustainably sourced fabrics to ensure long-lasting wear.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey until it reaches your doorstep.